What currency are the prices displayed in?
All prices are in USD.
When will my order be shipped?
Orders are shipped within 4 to 7 days. The average delivery time is 15 to 21 days. You will receive a tracking number 3 to 5 days after shipment. If you do not have a tracking number after 7 days, please contact us at contact@primeshopdeals.com.
How long does shipping take?
Shipping typically takes 15 to 25 business days.
How can I track my order?
You will receive an email with a tracking number once your order has been shipped. Sometimes, tracking information may not be immediately available.
Why does the tracking say "no information available"?
Tracking information may take 2 to 5 business days to update. If it has been more than 5 days, please contact us.
Will my items be shipped together?
For logistical reasons, your items may be shipped separately.
Can I cancel my order?
You can cancel your order before it is shipped at no cost. If the item has already been shipped, please use our return system to obtain a refund.
What if I entered the wrong address?
If you entered an incorrect address, please reply to your order confirmation email with the correct address within 24 hours. After this period, or if your order has already been shipped, we will not be able to make changes, and no refund will be issued.
Can I return my order if I’m not satisfied?
If the product is defective or damaged, you have 30 days to return it for a full refund. Return shipping costs are the customer’s responsibility. Make sure to include your name and order number. If your package is in transit, wait to receive it before requesting a return.
What if my package is lost or missing?
Ensure your shipping address is correct. If we made an error, we will cover the cost of the initial order at no charge.
Are there customs fees?
Any customs fees incurred are the customer's responsibility. By purchasing, you accept that your package may be subject to customs fees upon arrival in your country.
What if I have more questions?
Please email us at contact@primeshopdeals.com. For a quick response, include your order number and clearly describe your issue.
